Frequently Asked Questions
What does NeuroGuard do?
NeuroGuard is a complementary monitoring tool for people with epilepsy. It uses Apple Watch sensors to detect motor events that may be compatible with seizure activity, sends alerts to your emergency contacts, and helps you keep a clinical log of events, medications, and triggers for your neurologist.
Do I need an Apple Watch?
An Apple Watch (watchOS 10 or later) is required for automatic seizure-like event detection and real-time monitoring. Without a Watch, you can still use NeuroGuard for manual event logging, medication tracking, medical card, and report generation.
Is NeuroGuard a medical device?
No. NeuroGuard is NOT a medical device. It does not diagnose, treat, or prevent any disease. It is a complementary tool and should not replace evaluation by your neurologist. Detection algorithms may produce false positives and false negatives.
Is my health data safe?
Yes. All clinical data (events, medications, medical information) is stored locally on your device and is never transmitted to external servers. The only exception is the AI voice assistant (Premium), which sends your queries to our secure backend for processing — but no personal health records are transmitted. See our Privacy Policy for full details.
How do emergency alerts work?
When a seizure-like event is detected, a cancelable countdown begins. If not cancelled, the App automatically sends an SMS with your GPS location to your designated emergency contacts. You must configure contacts and authorize location access for this feature to work.
What types of seizures can NeuroGuard detect?
NeuroGuard works best for tonic-clonic (convulsive) seizures that involve significant motor activity. Focal seizures without major movement may not be detected. The App can produce false positives and false negatives.
What is included in Premium?
Premium includes: automatic seizure detection with Apple Watch, AI voice assistant, PDF/CSV report export, advanced insights and trends, and night monitoring mode. Both monthly ($4.99/mo) and yearly ($19.99/yr, save 67%) plans include a 1-week free trial.
How do I cancel my subscription?
You can cancel anytime through your device: go to Settings > Apple ID > Subscriptions, find NeuroGuard, and tap Cancel Subscription. Your Premium access continues until the end of the current billing period. If you cancel during the free trial, you will not be charged.
How do I restore my purchase on a new device?
Open NeuroGuard, go to Settings, and tap "Restore Purchase". Make sure you are signed in with the same Apple ID used for the original purchase.
How do I request a refund?
All payments are processed by Apple. To request a refund, visit reportaproblem.apple.com or contact Apple Support directly. The developer cannot process refunds.
Can I share my reports with my doctor?
Yes. NeuroGuard generates professional PDF reports with statistics, event tables, triggers, and metrics. You can also export CSV files for analysis. Share them via email, messaging apps, or any other method you prefer.
The voice assistant is not responding
Make sure your iPhone has an active internet connection. The AI assistant requires connectivity to process your questions through our backend server. If the issue persists, try restarting the app or check if your Premium subscription is active.
How do I delete all my data?
Simply uninstall the App from your iPhone and Apple Watch. Since all data is stored locally, deleting the App removes all your data. No server-side deletion is necessary.